Returns & refunds

Not quite right? You have 14 days from receiving your order to change your mind, and every product is covered by the 2-year EU legal guarantee.

Returning something you don’t want

1. Tell us within 14 days. Use the withdrawal form or email contact@fxneurope.eu with your order number and the items.
2. We confirm and send the return address. You get an email confirmation straight away and the return address from us shortly after. Please don’t send anything to our office address in Tallinn.
3. Send the items back within 14 days. Pack them well. The cost of sending them back is yours; we recommend a tracked service.
4. Get your refund. We refund the items and the original standard delivery cost within 14 days of your withdrawal, to the payment method you used. We may wait until the items arrive or you send us proof of postage.

Items that can’t be returned

The law makes some exceptions to the right of withdrawal. For example, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, such as opened treats and food, and goods that spoil quickly. If you are unsure, ask us before you open the item.

Damaged or faulty items

If something arrives damaged, is faulty, or isn’t what you ordered, email us with your order number and a photo. Under the EU legal guarantee you can have it repaired or replaced and, if that isn’t possible, get a price reduction or a refund, at no cost to you. This applies for 2 years from delivery and is separate from the 14-day right of withdrawal.

Full conditions: section 9 of our Terms & Conditions and our right of withdrawal page.